lake st

altadena alley

Trinity Rides Again

Welcome Tom Drury.

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Technical Support Topic: DSL Change Password

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Thank you for contacting AT&T Internet Services. How can I help you?

can’t remember my password for my email account

Tom Drury, You need not worry. I will reset the password for you.

cool

For which email address are you experiencing this password issue?

tom.drury@att.net

Before resetting the password I need to confirm the answer to your security question.

shoot

Who is your favorite singer?

hard to remember. maybe MIA, Kanye, Dylan, Joe Strummer —- don’t remember what i said

Its none of these.

Yeah, that’s the problem

That’s why I’m writing to you

Is there really anyone here?

Is this not just some automated thing?

If you cannot provide the secret answer its not possible for me to reset the password.

Do you ever wonder why people are annoyed by ATT?

Since account validation is necessary before resetting the password.

This is why.

You need to send the below mentioned information by fax to 214-761-8236

Proof of Address of Residential service (i.e., the address on the item used as proof must match the address on the account in question): Current Phone Bill Utility Bill Credit Card Statement

You see, the internet is useFUL. Whereas a company whose bureaucracy you cannot penetrate in order to use its services is useLESS. That’s a key difference I feel you are overlooking. In all your robotic splendor.

I can understand your frustration but if we start resetting customers passwords then anyone can get anyone’s password reset and use the account.

But AT&T value each customers privacy and security. And that’s the reason validation is required.

As it stands no one can use the account, not even the customer. Surely if there is a human being in here somewhere you can ask me a question that would establish the accuracy of my request.

I am sorry but we use your Secret Question as the validation criteria for your account and since you do not know the answer so I cannot reset the password for you.

Other possible favorite singers: Claudia.

That is also incorrect.

This has got to be the dumbest 20 minutes I have spent in a while.

Is there a phone number I can call to talk to a human?

The session has ended!

lake st/burbank

washington blvd

oxford ave

casanova st

 

 

casanova st

 

 

“path lights,” e woodbury rd

 

“path lights,” rowena ave

 

 

 

 

 

 

 

santa fe ave

santa fe ave

mateo st

johnston st

off camulos st

chevy chase dr

washington blvd